COMPLAINTS PROCEDURE FOR PATIENTS

Last revised February 2026

We know we are not perfect. We do our best to get things right, but if you are dissatisfied with any aspect of the service you have received, we would like to hear from you. We welcome constructive criticism and operate a complaints procedure.

If you have a complaint, while you are in the practice, you are invited to discuss your grievance with Suntara Ltd, who will make every effort to sort out the issue there and then, by way of a simple apology, explanation or remedy.

If you prefer not to voice your complaint, or if having done so you are not satisfied with the outcome, you are advised to put your complaint in writing to Suntara Ltd.

You will receive an acknowledgement of your complaint within three working days of its receipt, followed by a reply/explanation from the Responsible person within ten working days. They may ask you if you would like to further discuss the complaint or outcome of the investigations.

If the outcome of this is still not to your satisfaction, you may contact:

Either;

Dr Saleem Tabje, Consultant Dermatologist, Dorset County Hospital, Dorchester,

NHS England, PO Box 16738, Redditch, B97 9PT

Tel: 0300 311 2233

Email:

You may also approach

Healthwatch Dorset (an independent advocate for patients)

Healthwatch Dorset

Freepost BH1902

896 Christchurch Road, Bournemouth, BH7 6BR,

Tel: 0300 111 0102